Besides the definition of ethical standards, we endeavour to prevent inappropriate behaviour through an array of different measures. Nevertheless, in case of any infringements, intervention measures such as our case management take effect. Different communication channels aim to facilitate the disclosing of illegal or unethical behavior in an easily accessible manner (low-threshold).
One of these channels, which enables the complainants a special protection, is our ombudsperson. The ombudsperson is a freelance lawyer external to the organization and is independent from Diakonie Katastrophenhilfe. The main task of the external ombudsperson is to confidentially handle the information received from complainants and to protect those providing the information as well as those directly concerned. This is guaranteed through the lawyer’s professional obligation to maintain secrecy and his right to refuse to give evidence. In addition, Bread for the World has waived its rights to information in order to protect complainants.
If the ombudsperson receives a complaint, he will consult with the notifying party and agree upon further steps to be taken. Information will only be disclosed to the so-called Integrity Team, which, if desired, investigates the case, with the explicit consent of the informant, and anonymously, if that is desired. The ombudsperson regularly informs notifying parties about the status of the ongoing proceedings.
Wahrung der Anonymität. Die Ombudsperson informiert Hinweisgebende regelmäßig zum Stand der Bearbeitung.
